Shipping PolicyAll items are shipped FOB our factory or distribution centers.
Shipping charges are in addition to any prices listed on our website.
Damaged Merchandise
While we make every effort to have your order arrive safely, we cannot assume responsibility for damage caused by the carrier. The responsibility for damage to your order after it leaves our shipping dock rests entirely with the carrier, whether damage is visible or concealed.
Inspect your shipment immediately.
Insist that visible damages be indicated on all copies of the freight bill or be noted by UPS.
Inspect your shipment within 5 days of delivery and check for concealed damage.
In case of damage, notify the delivering carrier immediately and request that an inspection be made.
Save all cartons, packing materials and damaged merchandise!Return Merchandise
All claims for defective merchandise must be made by you to the carrier and reported to Fillmore Frames within 5 days of receipt of delivery.
Do not return merchandise without prior authorization and valid return Authorization number.
We will not accept returned merchandise from the carrier unless our Return Authorization Number has been issued and is clearly marked on the carton.
If the returned merchandise has not been authorized by Fillmore Frames, and is inadvertently accepted, your rights to a refund may be forfeited.
